México Transfers FAQ
What’s the cost of the service?
- Click here to access to the complete price list
- Prices include parking tickets, taxes, and tools
- No additional costs will be charged to you upon arrival
How do I make a booking?
- Booking can be made online only
- Click here to access to our automatic booking system
I don’t want to use the automatic system. How can I book?
- We can take your booking via email or contact form
- Click here to send us your arrival information.
- We will process your booking manually
- We do not accept bookings over the phone
Payment Options
- Credit Cards are accepted. VISA, AMEX, Mastercard, Diners, Discover
- We are PayPal-verified sellers
- We operate with Stripe Secure Payment gatway
- Get a 10% off on Bitcoin payments
- Driver and guides are not allowed to collect payments
- In order to confirm a booking, payment must be made in advance
- We manage the safest online payment platform on the market
I made an online booking, where is my confirmation?
- After submitting the payment our system will send a confirmation email
- If you did not get the email, check your spam/bulk folder
- If you have additional problems finding your confirmation, please contact our team
How do I meet the driver at the airport?
The driver will be waiting for you in the arrivals hall, just after you exit customs. He will be holding a sign with your name on it, making it easy for you to identify him. If you have trouble locating your driver, please contact us immediately for assistance.
How do I meet the driver at Cruise Port?
The driver will be waiting for you at the designated passenger pick-up area outside the cruise terminal, holding a sign with your name. After disembarking and clearing port security, simply follow the exit signs to the arrivals area — the meeting point is easy to locate.
How long does it take to go from one airport to the other?
The ride between the two main airports in Mexico City — Benito Juárez International Airport (MEX) and Felipe Ángeles International Airport (NLU) — takes between 1 hour and 1 hour 30 minutes by car, and during rush hours it can take significantly longer. We recommend allowing at least 3 to 4 hours between flights if you need to make a connection between these two airports. If your connection involves Toluca International Airport (TLC), be aware that the road distance is over 60 kilometers, and travel time can vary greatly depending on traffic. Always allow a generous time window for airport transfers to avoid stress or missed flights.
How long it takes to travel between Airports and Cruise Port?
The ride between Mexico City Airports (MEX or NLU) and the Cruise Port in Veracruz takes between two and two and a half hours of driving time, and it can be longer during rush hours. The distance is approximately 120 kilometers by road. We strongly recommend allowing a generous time window for this connection to ensure a smooth and stress-free transfer.
What will happen if there is a delay on my flight?
- We will follow up on your flight status online.
- If there is a delay, the driver will wait.
- If you miss your plane and you board a new flight number, contact us
What’s the pickup time when going to the Airport?
You will be able to decide the pick-up time from your hotel on the booking form. We suggest not less than 3 or 4 hours prior to your flight scheduled departing time.
I’m traveling with extra luggage, how do I make a booking?
- Published prices are based on 1 suitcase and 1 carry-on per person
- We manage a large vehicle fleet: VANS and MINIBUSES that can carry lost of luggage
- Please contact us and we will offer you the best vehicle option
Is México Transfers a reliable option?
- We are part of ISOUTHAMERICA Group
- You can check reviews from costumes at TripAdvisor here
- We are verified by international credit card processors (PayPal and Stripe)